Frequently Asked Questions
- Can I use Mozilla Firefox or Google Chrome web browser for the plan room?
- I've been invited to view a project…what is my password?
- When I enter my password I receive a message that says "The email address or password you entered is incorrect…"
- I changed my password when I logged in the first time, now I don't remember it.
- I receive a "pop-up blocker" message when I try to log into the system.
- What are the "project dox components"?
- I have Windows Vista on my computer can I use the Plan Room?
- When I click on the folder to view plans I get "No files currently exist in {folder name} You do not have permission to upload files to this folder."
- I have questions about the project regarding the plans, specifications, bid date, etc.
- Is there any way I can get more support via online chat?
- I have questions about how to use the plan room.
Can I use Mozilla Firefox or Google Chrome web browser for the plan room?
No. The Plan Room only supports Internet Explorer 5.5 or later on Microsoft Windows Operating Systems.
I've been invited to view a project…what is my password?
You should have received a password that is generated by the system when you were invited by the project manager. It is possible that the email went into a SPAM filter. If this is the case you can request your password by either contacting the project manager or support@bestplanroom.com. If you have used the Plan Room on another project, your old password should still be valid.
When I enter my password I receive a message that says "The email address or password you entered is incorrect…"
Be sure that your password is in the proper case. Passwords are case sensitive.
I changed my password when I logged in the first time, now I don't remember it.
Email support@bestplanroom.com.
I receive a "pop-up blocker" message when I try to log into the system.
BestPlanRoom requires you to turn off the pop-up blocker in your browser. In order to do this, follow these steps: Select Tools > Pop-up blocker > Pop-up blocker Settings. Add the following address to allow pop-ups: https://projectdox.projectsite.info/projectdox/. You will also have to turn off any pop-up blocker provided by these toolbars:
What are the "project dox components"?
This is the viewer that must be installed that allows you to actually view the plans online quickly.
I have Windows Vista on my computer can I use the Plan Room?
Yes you can use Vista to view the plans, however some advanced security settings in Vista may need to be adjusted by your local system administrator to allow for the install of the "ProjectDox Components".
When I click on the folder to view plans I get "No files currently exist in {folder name} You do not have permission to upload files to this folder."
Expand the folders by clicking on the plus (+) sign on the right side of the folders. Expand down until you see a file count to the right of the folder, then click on the folder to see the thumbnails of the files.
I have questions about the project regarding the plans, specifications, bid date, etc.
Contact the Project manager on the project.
Is there any way I can get more support via online chat?
Yes, we offer online support chat through Sametime Connect.
I have questions about how to use the plan room.
Contact us via email: support@bestplanroom.com.
Contact Info
Email: support@bestplanroom.com
Phone: (678) 510-4475
1000 Abernathy Road, Suite 1130
Atlanta, GA, 30328
Tutorials
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Creating User Groups
Ordering Plans
